Cancellation policy

Each barbershop on Barber Point publishes its own cancellation policy, shown on the shop page and confirmed at checkout. The general framework:

Free cancellation window

Most shops allow free cancellation until a few hours before the appointment. Check the shop's policy for the exact window.

Late cancellations

After the free window, shops may retain the advance payment or charge a cancellation fee for online payments, as configured in their policy.

No-shows

If you don't arrive within the grace period, the appointment is marked a no-show and advance/online payments are not refunded.

Refunds

Approved refunds are processed by the shop and returned to your original payment method via Razorpay. Refund timelines depend on your bank.